FREE ITAM RESOURCE
Build a Stronger Foundation for IT Asset Management
Get the free iTechByDesign ITAM Starter Kit—a practical collection of lifecycle guidance, governance tools, assessment questions, and learning resources for anyone building, improving, or working within an ITAM program.
ITAM Is More Than an Inventory List
A reliable ITAM program requires more than knowing how many devices or software licenses an organization owns. It requires defined lifecycle controls, accountable owners, accurate records, clear policies, and alignment across procurement, operations, security, finance, the CMDB, and the business.
When those foundations are unclear, organizations experience:
Incomplete or unreliable asset records
Assets that cannot be located or properly assigned
Confusion between asset and CI ownership
Weak receiving, transfer, reclamation, and disposal controls
Reporting that leadership cannot confidently use
Technology implementations that automate broken processes
The ITAM Starter Kit helps you examine those foundations and determine where stronger governance may be needed.
What is included
Seven Practical ITAM Resources in One Kit
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Follow assets through planning, acquisition, receiving, deployment, operation, governance, reclamation, refresh, retirement, and disposal.
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Understand how asset records and configuration items serve different purposes—and when a device should have both.
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See how hardware management, software management, and broader ITAM governance fit together.
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Score 12 critical areas, including lifecycle governance, roles, inventory coverage, data quality, CMDB alignment, reclamation, disposal, and reporting.
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Prepare for ITAM career conversations while strengthening your understanding of practical asset-management scenarios.
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Use a concise, one-page framework covering acquisition, recording, assignment, transfers, exceptions, loss, reclamation, and disposal.
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ItemMove from foundational concepts to applied practice through a structured four-week learning plan. description
Who Is the Starter Kit For?
The kit is designed for:
ITAM analysts strengthening their governance knowledge
Help desk, desktop, and system-administration professionals moving into ITAM
ServiceNow professionals expanding into HAM, SAM, or CMDB work
IT managers building or improving an asset-management program
Process owners evaluating lifecycle, accountability, or data-quality gaps
Organizations preparing for ServiceNow or broader ITAM improvements
Whether you are developing your own ITAM expertise or examining your organization’s current practices, the Starter Kit gives you a structured place to begin.
Know Where You Stand — and What to Improve Next
After completing the kit, you should be better equipped to:
Explain the purpose and business value of ITAM
Identify gaps across the asset lifecycle
Ask stronger governance and ownership questions
Recognize areas of operational, financial, security, and audit risk
Prioritize the next three areas that require attention
Decide whether deeper training or organizational assessment is needed
Which three ITAM domains would create the greatest risk or cost if they failed tomorrow?
The Starter Kit will not reduce ITAM to a software configuration exercise. It will help you look at the processes, ownership, evidence, controls, and data that must support the technology.
Built From Real-World ITAM Experience
iTechByDesign helps organizations strengthen:
ITAM governance and lifecycle controls
ServiceNow readiness
CMDB data quality and ownership
Audit and compliance preparedness
AI governance involving technology and asset data
Executive reporting and decision support
The iTechByDesign ITAM Starter Kit was developed by Marc Edwards, an ITAM and governance professional with more than 14 years of experience supporting technology asset lifecycles, ServiceNow HAM Pro and CMDB environments, governance, compliance, audit preparation, process improvement, and executive reporting.
Start Building a More Defensible ITAM Program
Enter your name and email below to receive immediate access to all seven ITAM Starter Kit resources.
Get the free ITAM Starter Kit and begin evaluating the lifecycle practices, controls, responsibilities, and data behind effective IT Asset Management.