Practical ITAM Foundations
Build a governance-aware understanding of IT Asset Management that you can apply in a real organization—not just memorize for a test.
ITAM is more than inventory tracking.
Strong ITAM connects business value, lifecycle execution, ownership, governance, trustworthy data, controls, and evidence. This course gives you a practical foundation for understanding how those elements work together.
- Explain the purpose and business value of ITAM
- Recognize lifecycle stages, responsibilities, and handoffs
- Understand governance, policies, procedures, controls, and exceptions
- Distinguish HAM, SAM, asset records, CIs, and the CMDB
- Identify common data-quality and maturity gaps
- Build a practical 30–60–90-day improvement plan
Designed for professionals building practical ITAM capability.
Developing ITAM Analysts
Strengthen your understanding of governance, lifecycle controls, asset data, and operational accountability.
IT Professionals Moving Into ITAM
Translate help desk, desktop, systems, procurement, or ServiceNow experience into an ITAM operating perspective.
Managers and Process Owners
Learn how ownership, evidence, controls, repositories, metrics, and improvement priorities fit together.
Four modules. One practical operating foundation.
ITAM Foundations and Business Value
What ITAM actually is, why it matters, the asset lifecycle, and how ITAM relates to ITSM and the CMDB.
Governance, Controls, and Accountability
Roles, decision rights, policies, standards, procedures, controls, exceptions, compliance, and audit readiness.
Asset Data, HAM, SAM, and the CMDB
Trustworthy asset data, authoritative sources, reconciliation, shared foundations, asset records, CIs, and service context.
Program Maturity and Practical Application
Maturity assessment, decision-supporting metrics, current-state analysis, and a prioritized improvement roadmap.
Turn each lesson into something you can use.
The course includes guided workbooks, exercises, checklists, inventories, assessments, templates, a glossary, and an action-planning toolkit.
Resources are provided in editable Word and Excel formats where appropriate.
- Course and module workbooks
- ITAM readiness baseline
- Lifecycle and governance exercises
- RACI and authoritative-source templates
- Data-quality and audit-evidence checklists
- Maturity and current-state assessments
- Prioritized roadmap and 30–60–90-day plan
- Quick-reference glossary and review guide
Governance-aware.
Action-oriented.
Learn from real-world ITAM experience.
Marc Edwards brings more than 14 years of experience supporting enterprise technology asset lifecycles, ServiceNow HAM Pro and CMDB environments, governance, audit support, reporting, process improvement, and cross-functional operations.
The course is designed to help you understand what must happen around the platform—the ownership, process, controls, evidence, and decisions that make ITAM work.
Before you enroll
Do I need prior ITAM experience?
No. The course is designed for developing analysts and adjacent IT professionals while remaining useful to managers and practitioners who want a structured review.
Is the course focused only on ServiceNow?
No. The concepts are platform-neutral. ServiceNow, HAM, and CMDB contexts are discussed where helpful, but the operating principles apply across tools and repositories.
How is the course delivered?
Practical ITAM Foundations is a self-paced online course with video lessons, knowledge checks, and downloadable resources.
What does the $99 offer include?
The launch offer includes the complete course and its student resources. It is $50 below the regular $149 price and is limited to the first 25 students.
Is this a professional certification?
No. This is practical professional-development training and does not replace an accredited or vendor certification.
Build your ITAM foundation for $99.
Save $50 off the regular $149 price as one of the first 25 students.
Enroll Now$99 founding-student price automatically applied. Limited to the first 25 enrollments.